Our aim is to provide excellent service at all times. If we fail to reach these standards and you are unhappy with our prescription or pharmacy service we strongly advise you contact our pharmacy team and ask to speak to the Pharmacy Manager so that we can resolve the problem with immediate effect. Our pharmacy number is 01748 322132.

If your concerns are not fully addressed by this you may wish to formalise your complaint in one of the following ways:

Written complaint: Caretime Pharmacy Office 17 Ips Innovate Chartermark Way Colburn Business Park Colburn, North Yorkshire England DL9 4QJ

Via emailenquiries@caretimepharmacy.com

These complaints can then be passed on to the Superintendent Pharmacist, Rayaz Ahmed.

If you are still unsatisfied with the result of your complaint, you can contact the Healthcare Commission at:

Caretime Pharmacy Office 17 Ips Innovate Chartermark Way Colburn Business Park Colburn, North Yorkshire England DL9 4QJ

Telephone: 0845 601 3012

Emailcomplaints@healthcarecommission.org.uk