Dispensing prescriptions
We are a Distance Selling Pharmacy (internet based pharmacy / mail order community pharmacy). We offer a full range of NHS essential services by telephone, secure email, website, home delivery services to anywhere in England in safe and effective manner. We are UNABLE to provide any NHS essential pharmacy services face to face at our premises or in the vicinity of our premises. Our Dispensary is NOT open to access by public. We do have a consultation room where we provide other Private services from.
NHS funded services we provide:
NHS Dispensing
We dispense and deliver NHS prescriptions for medicines and appliances (received by post, private collection service, Electronic Prescription Service) nationwide with reasonable promptness and will give advice (both proactively and also at your request) on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use several fast and efficient wholesaler/s service to enable us to dispense all prescriptions promptly. We also supply supplementary items, provide expert clinical advice for specified appliances. We aim to dispatch all acute and repeat prescriptions within 24 hours of receiving a valid prescription. Call us or Email for more information.
NHS Repeat Dispensing
We can dispense and deliver NHS repeat dispensing prescriptions for medicines and appliances (received by post, private collection service, Electronic Prescription) service nationwide issued by your doctor. Where we believe this service may be of benefit to you, we will promote this service to you. Call us or Email for more information about this service.
Medicine Containers
All medicines are dispensed in child resistant containers unless you request us not to. Please remember: keep all medicines out of reach and sight of children. Our pharmacist can advise you on safe storage of medicines. Appropriate containers will be used for adequately protecting medication in transit. Simply call us or email us for more and detailed information.
NHS Unwanted Medicines
We can collect all your unwanted medicines and arrange them to be disposed of safely. Contact us by phone or email to arrange a collection of unwanted medicines from anywhere in England. We will make arrangement for a registered waste carrier to collect your unwanted medication from your home. Our van drivers can also collect the unwanted medicines as we are a registered waste carrier. We are unable to accept sharps.
NHS Healthy Living Advice and Self-care
The pharmacist is available throughout the opening hours for advice on all medicines and minor ailments, over the phone, by email or written letters or leaflets. We also (on your request or where a pharmacy procedure identified a potential need) give you advice on how to live a healthy life and support for self care, for example, advice on how to stop smoking, or healthy diets by telephone, email, leaflets or website. By providing this service we minimise inappropriate access to healthcare.
NHS Sign Posting
We can direct you to other sources of advice and assistance if we cannot help you ourselves. Call us or Email for more information. Alternatively visit our website. We also signpost you to other service providers.
Patient Medication Records
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines etc and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality. A more detailed patient information leaflet is available by post / email on request.
Expert Clinical Advice
We provide expert clinical advice over telephone where a specified appliance is supplied. Contact on the Pharmacy telephone number. A suitably trained Pharmacist will provide and record advice. When the pharmacy is closed contact NHS 111
Our pharmacist and trained assistants are available to provide advice on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. We can direct you to other sources of advice and assistance if we cannot help you ourselves.
New Medicine Service
When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you to use the medicine safely and to best effect.
Our pharmacist will talk to you approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines. Our pharmacist will give you details and offer this free NHS service, if this is available to you.
Flu Vaccination Service
Each year we provide an NHS flu vaccination service to people aged 18 years and older who are eligible to receive a free vaccination. Ask us for more information about eligibility for this service. If you don’t fall into the eligible groups you can still receive your flu jab at a small fee.
Patient medication records
We keep records of all your prescriptions dispensed by us as well as records of other services we provide to you. This helps us check for possible problems, such as interactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code on confidentiality. If you want to discuss the records we keep, please speak to a member of staff.
We provide the above NHS services on behalf of:
NHS England, PO Box 16738, Redditch, B97 9PT england.contactus@nhs.net
Comments, Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints, please speak to a member of staff.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
Contact PALS:
Derby and Derbyshire Clinical Comissioning Group(CCG)
Derby and Derbyshire CCG are committed to making sure they listen to and act upon feedback from patients and the public.
Email: ddccg.enquiries@nhs.net
Telephone: 01332 868730
Website: www.derbyandderbyshireccg.nhs.uk
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.
ICAS Phone: 0300 456 2370
www.caretimepharmacy.com
Pharmacy Address:
Caretime Pharmacy Office 17 Ips Innovate Chartermark Way Colburn Business Park Colburn, North Yorkshire England DL9 4QJ
Tel: 01748 322132
Email: enquiries@caretimepharmacy.com
Opening Hours: Monday – Friday: 09:00 to 13:00 14:00 to 18:00, Saturday – Sunday: Closed